Adjuster Support Administrator

New Challenge Supportive Management
The successful candidate must have customer service and administrative experience and be able to work in Stoke on a hybrid basis after training

#INDUKI

What will your day look like:
Customer Interactions: Handle client and direct customer interactions with professionalism and knowledge, always keeping “Treating Customers Fairly” in mind.
Accurate Data Entry: Input new claims accurately, adhering to service guidelines.
Appointment Management: Call customers to arrange inspection appointments, proactively managing your own diary reminders.
Email and Call Handling: Manage company claim-related email inboxes and handle inbound calls.
Team Player: Contribute positively to our collaborative teamwork and foster a great overall culture.

• Communication
  
  Skills:
  
  Strong written and verbal communication skills, coupled with excellent customer service abilities
• Fast-Paced Environment: Thrive in a dynamic, target-driven setting
• Problem-Solving: Tackle challenges head-on with strong problem-solving skills
• Tech-Savvy: Proficient in IT, with a keen eye for detail

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

• Join us and enjoy our ever-evolving benefits, including but not limited to:
• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service)
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension - matched contribution at 5%
• Life Assurance (4 x basic salary)
• Development, training, and professional qualification

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

Adjuster Support Administrator
• Stoke on Trent, United Kingdom, GB