Theme Park Guest Experience Advisor
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-05-21
Listing for:
Merlin
Contract
position Listed on 2026-05-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Event Manager / Planner, Customer Success Mgr./ CSM -
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
Merlin is looking for a Contact Centre Advisor at Alton Towers Resort to assist guests with enquiries, bookings, and feedback. The role demands excellent communication skills and experience in a customer service environment, working towards performance targets.
The position offers a fixed-term contract until November 27, 2026, with a pay range starting from GBP £12.80 per hour. Benefits include a Merlin Magic Pass, discounts, and ongoing training for career development.
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