Client Care Assistant

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are looking for a new Client Care Advisor to join our Lime Trees team, working at both of our practices: our purpose‑built Small Animal Hospital in Meir Park, and our dedicated Cat Only Clinic in Cheadle.

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. You would be working alongside a friendly team who are passionate about making a difference to the health and wellbeing of all pets.

• Greeting all clients in a friendly and professional way.
• Organisation of the clinical diary for routine, surgical and emergency appointments.
• Answering telephone inquiries from clients in a welcoming and calm manner.
• Providing excellent customer service, informing and educating clients sympathetically.
• Converting inquiries into appointments to maintain pet healthcare.
• Handling and updating client data and records.
• Assisting clients in handing pet insurance claims.
• Recording relevant information in the practice system to support the clinical team.
• Ensuring accuracy of invoices and collecting payments on the day of treatment.
• Providing education to clients on basic animal care.

The role is full time (40 hours per week) with a flexible working pattern covering our business hours of 8am – 7pm Monday to Friday, plus 1 in 4 Saturday shifts between 7:45am – 1:30pm. The contract is for 12 months as maternity cover. There is a requirement for the team to be flexible in their working hours so core business hours are always covered, allowing for sickness and holidays.

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer‑facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

• A key client‑facing role within a supportive and collaborative practice team.
• Clear career pathways with progression opportunities within client care and practice leadership roles.
• Ongoing learning and development supported by experienced colleagues and practice teams.
• A values‑led culture focused on care, community, and continuous improvement.

• 6.6 weeks' annual leave.
• Additional annual leave for your birthday, which will be added to your holiday allowance.
• Increasing annual leave accrued through length of service.
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
• Healthcare Cash Plan.
• Cycle to Work scheme.
• Learning and development opportunities via the inspiring vet care Academy.
• Pension scheme.
• Discounted staff pet care.
• Voluntary benefits: choose from a range of benefits to suit you.
• Access to discounts/cashback with hundreds of participating retailers.

Up to £26,250 per year