Customer Support Coordinator

Location: Stoke-on-Trent

A fantastic opportunity has arisen for a Customer Support Coordinator to join a leading manufacturing business that is well established within its specialist market. You will be working in a fast-paced, dynamic environment as part of a warm and friendly team, where collaboration and customer focus are key. This is an exciting role offering variety, responsibility, and the chance to make a real impact.

Job Description:

Manage and service customer accounts to ensure efficient and effective delivery.
Handle customer enquiries and complaints promptly, ensuring responses within agreed timeframe and in line with company procedures.
Process sales orders, prepare quotations, and support breakdown/service requests accurately.
Attend and contribute to internal and external meetings, including customer site visits.
Provide excellent customer service while representing the company professionally at all times.
Collaborate with internal teams and maintain strong working relationships across departments.
Follow company procedures, ensure compliance with policies and quality standards, and support continuous improvement.  Candidate Requirements:  
 
Previous experience within a customer focused role is essential
Previous experience working within a manufacturing, engineering environment would be highly preferred
Excel (basic - intermediate)
Strong administrative skills
Exceptional verbal and written communication is essential
Excellent attention to detail
Exceptional telephone manner with the ability to communicate on all levels
Highly organised with the ability to work to strict deadlines  This role is commutable from:
Stoke on Trent, Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Uttoxeter, Leek and surrounding areas
 
This role would suit candidates with the following experience:
Sales Administrator, sales administration, sales order processor, sales support

Hours:

Monday – Friday 9:00 am – 5:00 pm
Salary: TBC

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region