Operations - Account Manager

The Account Manager role exists to build, maintain, and grow strong relationships with clients by acting as their primary point of contact. The role ensures customer needs are understood and met, driving satisfaction, retention, and long‑term value. By aligning client goals with the company’s products and services, the Account Manager contributes to revenue growth, customer loyalty, and the overall success of the business.

• Build rapport with your clients through regular check‑in calls and meetings
• Identify opportunities within your client base to cross‑sell additional Voly products
• Ensure all relevant client information is logged in Hub Spot
• Ensure you engage with your clients at the cadence set in the client hub in Hub Spot
• Act as the main point of contact for your clients
• Maintain a high rate of client resubscription
• Assess current processes and suggest improvements
• Collaborate closely with the internal teams to ensure customer satisfaction
• Ensure clients are using the products successfully throughout their organisation
• Flexible working hours – some weekend and after‑hours work may be required to support our global clients
• Adherence to all ISO 27001 requirements

• Quick to learn new technology
• Communicate effectively with clients and the wider operations team
• Highly autonomous with ability to effectively plan, control and organise schedule
• High level of written and verbal communication skills
• Work efficiently and manage time effectively
• Support a high number of clients to a strong degree
• Demonstrate excellent attention to detail
• Take responsibility for personal outcomes
• Build trust with the team
• Bring solutions to problems identified within the team