Client Account Manager - Ticketmaster Sport

Job Summary

Company:
Ticketmaster

Department:
Ticketmaster Sport

Location:

Stoke-on-Trent, London, or Manchester in the United Kingdom (Hybrid)

Working hours:

Full‑Time, Permanent

The Client Account Manager will provide pro‑active, customer and business focused Client Account Management across the Ticketmaster Sport client base, whilst always promoting the highest standards of customer service. The Client Account Manager will assist in achieving the operational, financial and business objectives of the Company as defined within the Company’s Mission Statement or as directed by the Managing Director of Ticketmaster Sport.

Ticketmaster, part of Live Nation Entertainment, is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e‑commerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

• Develop and maintain an in‑depth understanding of each client’s business needs whilst identifying potential new business opportunities or improved efficiencies through the application of TM technologies or operational practices.
• Develop an in‑depth understanding of our products/ services and their technical aspects.
• Provide clients with technical guidance and best practices to maximise the value of our offerings.
• Troubleshoot technical issues and coordinate with internal teams to resolve them efficiently.
• Collaborate with clients to create and implement a tailored account strategy.
• Ensure the client is aware of new product features and updates.
• Handling phone calls and queries from all clients; ensuring effective communication with venues.
• Developing client relationships through answering queries, providing systems support, and liaison with other departments to ensure the clients’ needs are met.
• On‑site support e.g. project go‑live support, application & process troubleshooting and needs analysis activities.
• Liaising with relevant departments regarding client queries and sales enquiries.
• Ensuring that relevant departments including Client Services staff and TM Online staff are always fully informed in advance of forthcoming on‑sales with relevant event information. Ensure that specific client information is accurate, up to date & accessible.
• Providing support and training to new members of the department, clients and any other member of the TM group.
• Provide reporting to relevant Senior Management and Directors relating to site visits.
• To produce for review, a weekly report of client activity including ticket sales as directed by the Senior Client Account Manager.
• Carry out ad hoc and account management duties as required.
• Achieve goals and targets set by the Senior Client Account Manager.
• To promote, and offer, the highest level of customer service standards always to both internal and external customers.
• To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior Client Account Manager.
• To continuously seek ways in which to improve personal, team and business performance.
• To assist with, and contribute to, the day‑to‑day administration of the Account Management Team under the guidance of the Senior Client Account Manager.
• To comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company’s Health and Safety Policy.
• To ensure that a clean, tidy, safe and secure working environment is always maintained.
• To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.
• To ensure that expenses are kept to a minimum and that the most cost‑effective means of travel and accommodation are utilised to visit clients.
• To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business‑related topics and agendas are communicated to relevant managers and Directors.
• To undertake any other relevant duties which…