Customer Success Advisor

Location: Stoke-on-Trent Contact Centre

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

• You’ll build, manage, and grow relationships with existing Vodafone Business customers, ensuring they stay engaged and supported
• You’ll handle inbound and outbound conversations across multiple channels, creating a seamless and positive customer experience
• You’ll identify opportunities to upsell and cross-sell across our mobile and converged product portfolio
• You’ll use solution selling to clearly differentiate Vodafone from competitors and align solutions to customer goals
• You’ll generate strong pipeline activity and consistently work towards achieving key sales and performance targets
• You’ll manage customer queries efficiently, working closely with internal teams to resolve issues and exceed expectations
• You’ll contribute to improving customer satisfaction and NPS by delivering an end-to-end, high-quality experience
• You’ll collaborate with your team to share knowledge, test new approaches, and continuously improve how we work
• You’ll embrace change, adapt to evolving customer needs, and play your part in creating a positive and inclusive team culture

• You’re excited to take the first step (or next step) in building a successful career in sales
• You’re a confident and empathetic communicator who enjoys connecting with people
• You have a genuine interest in technology, connectivity, and digital transformation
• You’re curious, open to learning, and motivated to continuously develop your skills
• You bring a positive mindset and are comfortable adapting to change in a fast-paced environment
• You work well with others, valuing collaboration and shared success
• You’re driven to achieve targets and take pride in delivering strong results
• You’re organised, able to prioritise your workload, and stay on top of multiple tasks
• You understand the importance of quality, timeliness, and accountability in your work
• You have strong written and verbal communication skills that help you build trust and credibility

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and top-notch parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.