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Complex Complaints Specialist - Hybrid & Impactful

Job in Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for: VodafoneThree
Full Time position
Listed on 2026-06-12
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Complex Complaints Specialist - Hybrid & Impactful Role
Location: Stoke-on-Trent

Vodafone Three is looking for a Complex Complaints Specialist in Stoke-on-Trent. This role requires handling complex customer complaints with a focus on empathy and effective resolutions. You will take ownership of cases, work closely with stakeholders, and utilize your problem-solving skills to enhance customer experience.

The position offers hybrid working flexibility and a supportive environment that values diverse perspectives and innovation. Join Vodafone Three to be at the forefront of transforming customer service experiences.

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