Senior Customer Service Coordinator

Senior Customer Service Coordinator

Posted: T00:00:00

Location: Stockport, Greater Manchester, UK, SK1 3

Apply: Apply4U

Closing date: T14:00:46.29

Competitive salary + attractive benefits. At Miller Homes we are building homes in a way that allows us to create better places for people to belong, better homes for customers and better communities to thrive. We are looking to recruit a Senior Customer Services Coordinator to join our Customer Services team in the North West. The main duties of the role are to support the customer services department with key administrative duties working alongside the co‑ordination role.

• To ensure accurate and speedy data input into the customer service operating system.
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business in a pressurised environment.

• Experience working in a customer services role, ideally within house building, property or construction.
• Ability to provide concise and accurate written or numerical reports when required.
• Confident communicator both verbally and written.
• Computer literate (especially Word & Excel) with good administrative skills essential.

• Competitive basic salary.
• 26 days annual leave + public holidays + your birthday off.
• Opportunity to earn 10% bonus.
• Company contribute 6.5% to your pension, plus other benefits.