Complex Complaints Specialist — Hybrid Care Manager
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-06-13
Listing for:
Vodafone Group Plc
Full Time, Part Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
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Business
Job Description & How to Apply Below
Vodafone Group Plc is looking for a Complex Complaints Specialist in Stoke-on-Trent to handle complex customer complaints. You will work closely with key stakeholders to resolve issues while putting the customer at the heart of your decisions.
The ideal candidate will have experience in complaint handling, particularly in regulated sectors, and possess strong problem-solving capabilities. The role offers a hybrid working model where employees are expected to work onsite 2-3 days weekly.
Benefits include competitive pay, bonuses, and up to 28 days off plus bank holidays, among others.
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