Service Advisor | Aftersales Advisor

Service Advisor | Aftersales Advisor

Location:
Nissan, Hanley

Salary: OTE £34,000

Hours of work: Monday to Friday, 8:00am to 5:30pm, with Saturdays on a rota.

As a Service Advisor, you'll be the face of our service department, ensuring every customer has a smooth and excellent journey.

Your responsibilities will include:

• Maximising Service Sales:
  Use your exceptional communication skills to confidently upsell additional products, services, and repair work.
• Customer Support:
  Deliver product knowledge and support to our valued customers, ensuring their needs are met with a high degree of care.
• System Management:
  Ensure all systems and documentation are completed with high accuracy, maintaining a well‑organised workflow.

We are seeking a candidate with a strong customer-first mindset and a passion for cars:

• Automotive
  
  Experience:
  
  Knowledge and experience within the automotive industry is essential.
• Customer-Facing
  
  Skills:
  
  Proven experience in a busy customer-facing role.
• IT Literate:
  The ability to use various company systems with confidence.
• Team Player: A willingness to support your team during busy and challenging periods.
• Organisational
  
  Skills:
  
  The ability to manage your workload efficiently and with excellent attention to detail.

Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.