Customer Service Advisor

Overview

Based in Bristol, our Customer Service Advisors (known locally as a Property Manager) play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve throughout their time with us.

We’re looking for people with great communication and relationship skills, and a passion for delivering quality customer service.

As a Property Manager you will be fully managing a portfolio of properties across our Taylors, Chappell & Matthews, Woods, RA Bennett, and John Francis brands, building relationships with your internal colleagues and customers, and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

• Coordinate urgent and routine repairs and maintenance
• Liaise with tradespeople and contractors, keeping customers up to date
• Organise safety inspections and manage remedial works
• Liaise with landlords following regular property visits
• Assist customers with general tenancy queries
• Carry out weekly partnership calls with colleagues and welcome calls with new customers
• Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
• Provide a first-class service to maximise customer retention
• Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved

We’re not just looking for good customer service; we’re looking for Property Managers who can build rapport and adapt to varying needs of our tenants and landlords and go that extra mile.

• A positive ‘can-do’ approach is essential
• Passionate about delivering exceptional customer service
• Confident communicator, both verbal and written
• Excellent organisational skills with attention to detail
• Strong time-management skills and ability to prioritise workload
• Ability to problem-solve
• Ability to remain calm under pressure and work to timescales

• Starting salary of £25,000
• 23 days annual leave increasing with length of service
• Pension scheme
• Full training, support and guidance
• Excellent career progression opportunities throughout the business
• Outstanding discounts across retail, entertainment, travel and health