Customer Service Advisor

Customer Service Advisor

£23,837.25 a year

Stoke-on-Trent

Hours per week 35

Contract type Permanent

As a social housing provider, our customers are central to everything that we do! Our Customer Advisors balance the needs of both the customer and the business in order todeliver thevery best customer experience.

Youwill be the first point of contact and integral to the smooth interaction between our range of services and customers. Most importantly, you will often be the first impression of our business to the customer!

Job requirements:

Advise customers and manage their expectations across a range of services.

Youlldo this over the phone, online and in-person from our community hubs across Stoke-on-Trent.

Exceed customer expectations with every interaction.

Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system.

Youllensure the system is up to date and fully representative of our customers experience.