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Member Experience Resolution Specialist
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-07-21
Listing for:
The Portfolio Group
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
The Portfolio Group is recruiting a Resolution Specialist to join our client experience team in the United Kingdom. You will be the first point of contact for member concerns, delivering fast, membership-focused solutions while maintaining exceptional service and satisfaction.
Day-to-day duties include handling complaints and retention opportunities, investigating issues with internal teams, keeping records up to date, supporting account activations and bookings, and collaborating with Business
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