Customer Service Advisor

We are looking for an experienced and proactive Customer Service Advisor to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer interactions, and can support operational processes with accuracy and efficiency.

You will play a key role in ensuring a high standard of service while supporting the wider team.

• Accurately process customer orders in line with company procedures
• Manage and process returns ensuring timely resolution
• Respond to and resolve a wide range of customer queries via email, phone and system platforms
• Investigate and resolve basic EDI (Electronic Data Interchange) issues
• Monitor order flow and proactively identify and resolve potential issues
• Maintain strong relationships with customers to ensure a high level of satisfaction
• Ensure all interactions are handled in line with company policies and service standards

• Experience using SAP is an advantage
• Experience in an office based customer service role
• Strong understanding of order processing systems and returns management
• Experience working with EDI systems is an advantage
• Excellent communication and problem-solving skills
• High level of attention to detail and accuracy
• Ability to handle multiple tasks and prioritise effectively
• A proactive, positive, and customer-focused approach

• A Supportive team environment
• Opportunities for development and progression

We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Hybrid Working Approach:
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely which can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles. We are proud to be included in the Forbes list of "America's Best Employers by State 2024".

To apply to this position please click the APPLY button at the bottom of the application. The SAVE button will only save your profile information but not submit an application for this open position. All application materials, including resumes and CVs, must be submitted in English.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.