Mortgage Collections Specialist
Job in
Cheadle, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-07-23
Listing for:
Doist
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Call Center / Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
As a Mortgage Collections Specialist, you will be providing high quality support to our customers. Your aim will be to understand a customer's circumstance and offer the appropriate sustainable support for customers in financial difficulties or are experiencing in-life vulnerabilities. You will be dealing with inbound and outbound enquiries from customers in all stages of arrears.
We are looking for someone to:- Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
- Listen and question and understand the root cause of a customer's financial situation and work with the customer to find their needs
- Resolve customer enquiries to completion, aiming for first contact resolution where appropriate.
- Identify and attempt to resolve potential customer complaints
- Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help
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