Emergency Response Operator

Make a Real Difference – Every Day! At Tunstall, we’re not your average workplace. As a global leader in telecare and emergency response, we help people stay safe and live independently in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

You’ll be the first voice our clients hear in moments that matter—from medical emergencies and protection from family harm to simple system checks.

This isn’t just another call centre role—it’s purpose-driven work that saves lives. We have two full-time, 40‑hour‑per‑week roles available:

• 1 x 4 days a week, 10‑hour shifts — Thursday & Friday, 11 am – 9.30 pm;
  Saturday & Sunday overnight, 9 pm – 7.30 am.
• 1 x On a rotating 24/7 roster.

You’ll be based in our Tauranga office, with hybrid work opportunities available for some shifts once trained, where you’ll:

• Answer incoming calls triggered by our clients’ medical and duress alarms.
• Dispatch emergency services where required.
• Provide reassurance and remain calm under pressure.
• Follow clear protocols and accurate admin processes.
• Troubleshoot and provide support for accidental and test alarm calls.

• A natural people person with empathy and a calm phone manner.
• Strong resilience and ability to stay composed in emergencies.
• High attention to detail.
• Reliable, team‑focused, and looking for a stable, long‑term role.
• Proven customer service experience.
• Good computer skills and fast, accurate typing.
• First Aid certificate (or willingness to obtain).

We’re a 24/7 service, so you’ll need to be flexible for a rotating roster that includes:

• Afternoon, night and weekend shifts (penalty rates apply!).
• Roster provided one month in advance.

• Above Living Wage rates paid + penalty rates.
• 5 weeks’ Annual Holiday Leave for shift workers.
• Free parking and coffee.
• Discounts and benefits through the PERKS platform.
• Fun team events and recognition awards.
• Company‑paid employee wellbeing counselling.
• Training & growth opportunities in a purpose‑led company.

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. Each colleague has a superpower – they’re unique. We welcome and encourage applications from all people, including Māori, Pasifika, LGBTQIA+ communities, people with all abilities, and people from diverse experiences and backgrounds. We are committed to equity and inclusion, and to creating a workplace where everyone feels respected, valued and able to thrive.

To be successful, candidates must have the appropriate work eligibility rights and are required to provide a police check, which can be organised and paid for by us.