VodafoneThree - Porting Support Advisor on Trent, United Kingdom Porting (1) Posted 2 hou

Position: VodafoneThree - Porting Support Advisor on Trent, United Kingdom Porting (1) Posted 2 hou[...]
## Vodafone Three - Porting Support Advisor Stoke on Trent, United Kingdom Apply Now Find out how well you match with this job

Requisition ID288001

Date posted
08/04/2026##
*
* Location:

** Stoke-on-Trent Contact Centre+ Hybrid  
** Salary:** £ 27,691 per annum  
*
* Working hours:

** Full time 37.5 hours per week – Monday to Friday        
** Hybrid
* * We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.##
** Who We Are
** We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

** Why Vodafone Three
** Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).##
** What you’ll do
** As part of the Porting Back Office Team, you’ll be a key point of contact for customers and internal agents, supporting porting and migration activity across EBU. You’ll guide customers through queries and escalations, making sure their porting journey runs smoothly from start to finish.
* You’ll investigate customer queries and issues related to number porting, aiming to resolve them at the first point of contact
* You will set up EBU customer ports onto MNP systems and associated accounts
* You’ll manage each customer’s porting journey end-to-end, ensuring a smooth and efficient experience
* You will keep databases and SharePoint updated with accurate porting information
* You’ll support the VOIS porting team, helping to manage open porting orders across other networks##
** Who you are
*** You will have strong written communication skills, with the ability to clearly and professionally capture information
* You’ll be confident handling calls while managing a varied workload, including admin tasks and number triage
* You will build strong relationships with customers and colleagues, using effective questioning and problem-solving to resolve queries
* You’ll have excellent attention to detail, ensuring accuracy across systems…