Customer Service & Sales Support Advisor

Position: Customer Service & Sales Support Advisor
Location: Stoke-on-Trent

We are looking for a Customer Service & Sales Support Advisor to join our team and play a key role in supporting our customers, distributors, agents and international sales markets.
This is a varied role combining customer service, order processing, export administration and international shipping, so we are looking for someone who is organised, accurate and confident communicating with both customers and internal teams.

What skill set are we looking for?

PC Skills, Microsoft Word, Excel and Outlook.
Experience in Customer Service
Knowledge of Export documentation and accuracy in completing such documents.
Good communication and telephone skills
Fluent in a European language is an advantage, but not essential
Industry and product knowledge is an advantage, but not essential

Key Responsibilities

Communicate with customers, agents, distributors and freight forwarders;
Enter customer orders onto the system;
Communicate with various internal departments to progress the orders;
Understand shipping terms and what is required to ship internationally;
Arrange international shipments and complete the required export documentation including invoices and packing lists to ensure fast delivery;
Answer customer queries;
Process customer complaints;
Support the Head of Sales for your markets;
Understand your markets and provide accurate information for internal reports.

Hours
Monday - Thursday 8:15am to 5:00pm
Friday 8:15 - 2:30pm

-(phone number removed)