Customer Care Team Lead — Scale & Excellence
Listed on 2026-09-18
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Wrisk is seeking a Customer Care leader to oversee the frontline team and ensure high service standards. You will work with the Customer Care Manager to motivate agents, meet SLAs, and spot opportunities for renewals and new business while maintaining compliant processes.
You will build a positive, collaborative culture, lead monthly 1-2-1s, and partner with trainers to close skill gaps. This role offers true hybrid flexibility and a chance to shape the customer experience at Wrisk.
Are you ready to take on the Customer Care Team Lead — Scale & Excellence role at Wrisk?
This role is for the Customer Care Team Lead — Scale & Excellence role at Wrisk.
We are seeking a motivated Customer Care Team Lead — Scale & Excellence to join Wrisk in United Kingdom.
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