Senior Service Advisor

Stoke-on-Trent, United Kingdom | Posted on 23/10/2026

• City Stoke-on-Trent
• Province Staffordshire
• Country United Kingdom
• Postal Code ST4

Location:
Stoke-on-Trent

Salary: £32,000 Basic + Bonus (OTE up to £38,000)

Hours:
Monday to Friday, 8:30am - 6:00pm | Saturday rota, 8:30am - 12:30pm

Job Type: Permanent

Pybus Recruitment is proud to be recruiting on behalf of a leading automotive dealership in Stoke-on-Trent for an experienced Senior Service Advisor to join a busy and successful Aftersales team.

This is an excellent opportunity for a customer-focused automotive professional looking to take the next step in their career with a well-established dealership group that offers ongoing training, development, and genuine opportunities for progression.

The Role

As a Senior Service Advisor, you will be the key point of contact for customers throughout their service journey, ensuring an exceptional customer experience from booking through to vehicle handover.

Key responsibilities include:

• Booking vehicles in for servicing, MOTs, repairs, and maintenance work
• Providing customers with advice regarding warranty coverage and additional products or services
• Promoting and upselling relevant parts, accessories, and aftersales products where appropriate
• Coordinating with workshop teams to efficiently schedule work based on workshop capacity
• Managing a high volume of customer enquiries both face-to-face, over the phone, and online
• Keeping customers updated on the progress of their vehicle repairs and expected completion times
• Maintaining accurate customer records and updating dealership systems
• Supporting the wider Aftersales team to deliver outstanding service standards

If you're an experienced Service Advisor looking for your next challenge in a thriving dealership environment, we'd love to hear from you.

About You

We're looking for someone who thrives in a fast-paced dealership environment and is passionate about delivering excellent customer service.

You will ideally have:

• Previous experience as a Service Advisor, Senior Service Advisor, or similar Aftersales role within the automotive industry
• Excellent communication and relationship-building skills
• The ability to explain technical information clearly and professionally
• Strong organisational skills and the ability to manage multiple priorities
• A proactive and positive approach to customer service
• The ability to work both independently and as part of a busy team

• Bonus Opportunity (OTE up to £38,000)
• Permanent, full-time position
• Ongoing manufacturer and industry training
• Career progression opportunities within a successful automotive group
• Supportive and professional working environment