Customer Success & Support Lead; Onboarding & Retention
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for:
DC Thomson
Full Time
position
Listed on 2026-11-12
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: Stoke-on-Trent
A leading media company in the UK seeks a Customer Support & Success Manager crucial for enhancing user satisfaction and retention. This role involves onboarding users, managing relationships, and advocating for customer needs within the organization. The ideal candidate will have experience in the academic sector, strong communication skills, and a passion for improving customer experience in a digital environment.
The position is a contract with responsibilities in customer service and consulting.
As a Customer Success & Support Lead (Onboarding & Retention), you will play an important part at DC Thomson in United Kingdom. The Customer Success & Support Lead (Onboarding & Retention) position in the Management & Operations field is open for applications. We have an opening for a Customer Success & Support Lead (Onboarding & Retention) in United Kingdom within Management & Operations.
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