Receptionist, Dental ​/ Dentistry

Receptionist

Bupa Dental Care Newcastle-under-Lyme

40 Hours per Week

Working Pattern

• Monday: 9:00am to 5:30pm
• Tuesday: 9:00am to 5:30pm
• Wednesday: 9:00am to 5:30pm
• Thursday: 9:00am to 5:30pm
• Friday: 9:00am to 5:30pm

Join Our Friendly Team

At Bupa Dental Care Newcastle-under-Lyme, we're looking for a welcoming and organised Receptionist to join our dedicated team. Reporting to Practice Manager Susan Lewis-Byatt, you will be the first point of contact for our patients, helping to create a positive and professional experience from the moment they arrive.

Our receptionists play a vital role in creating a positive experience for every patient. From the moment they walk through the door, you'll help them feel comfortable, supported and well cared for. This is a varied and rewarding role where no two days are the same, and you'll be right at the heart of the practice.

Easily accessible by local bus routes serving Newcastle-under-Lyme town centre

• Convenient road links via the A34 and nearby major transport routes
• Local parking options available nearby
• Close to local amenities and retail facilities

Why Bupa Dental Care?

When you join Bupa Dental Care, you'll become part of a caring and supportive team dedicated to delivering exceptional patient care. We offer a welcoming environment, ongoing training opportunities and the chance to develop your career within one of the UK's leading healthcare organisations.

Ready to join us? Apply today and become part of our fantastic team at Bupa Dental Care Newcastle-under-Lyme.

What you’ll be doing

As a Receptionist, you’ll play a key role in making every patient experience a positive one:

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What we’re looking for

You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through My Healthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental Health Line, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional…