Team Leader - Residential Children's Home

Job Description

Location: Crystal Care Solutions - Spode

Working at Crystal Care Solutions means being part of a passionate, values-driven organisation that puts children and young people at the heart of everything we do. Join us and help make a genuine difference every single day.

At Crystal Care Solutions, we believe that every child deserves a safe, stable, and supportive environment to grow and thrive. We are now recruiting a committed and experienced Team Leader to join our dedicated team in one of our residential children’s homes.

This is an exciting opportunity to take the next step in your career while positively shaping the lives of young people with complex needs.

• Lead shifts and support the team to deliver high-quality care in line with individual care plans
• Provide supervision, guidance, and support to residential care staff
• Oversee and contribute to the development and review of care plans, ensuring consistent, trauma-informed care
• Support the Registered Manager and Deputy Manager with daily operations and home standards
• Promote safeguarding and ensure all procedures are followed and concerns addressed
• Build strong relationships with professionals, families, and external agencies
• Support the training, mentoring, and development of new and existing staff
• Contribute to home maintenance, records, budgets, and reporting systems

• At least 1 year of experience in residential childcare
• Strong understanding of child development and trauma-informed practice
• Level 3 Diploma in Residential Childcare (or working towards completion)
• Excellent planning, organisation, and prioritisation skills
• Strong written and verbal communication
• Understanding of safeguarding procedures and relevant legal frameworks
• Ability to lead by example, act as a role model and maintain professional boundaries
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Resilient, motivated, adaptable, and calm under pressure
• Flexibility to work shifts, including weekends and sleep-ins
• Full UK driving licence

• Level 5 Leadership & Management qualification
• Previous experience in a supervisory or management role
• Knowledge of residential childcare regulations and quality standards
• Strong team management and leadership capabilities

Please note:

Crystal Care Solutions reserves the right to close this vacancy before the end date in the event of a high number of candidates.

Shortlisting and interviewing ongoing, early applications are advised.

Technical, Managerial / Operational, People, Nursing / Caring

Established in 2007, Crystal Care Solutions has built a strong reputation as a trusted, values-led care provider, dedicated to delivering high-quality residential services for children and young people with complex needs. Since its inception, the organisation has expanded to 17 homes across three specialist service areas:
Emotional and Behavioural Difficulties (EBD), Specialist Therapeutic Care, and Care Leaving, operating across the North West, West Midlands, and North Wales. With deep expertise in Safeguarding, Regulatory Compliance, and Therapeutic Care, Crystal Care Solutions is recognised as a purpose-driven organisation with a clear mission - to create safe, stable environments which unlocks the potential of every individual in its care.

At Crystal Care Solutions, our culture is rooted in compassion, collaboration, and commitment to excellence. We foster an inclusive and supportive environment where every team member is valued, empowered, and encouraged to grow both personally and professionally.

We believe that delivering outstanding service starts with a positive workplace culture - one that embraces integrity, respect, and open communication. Our team shares a passion for making a meaningful impact, working together to exceed expectations and create lasting relationships with our clients and community.

• Establish and monitor high quality standards of care in line with the Quality Standards for Children’s Homes 2015 Regulation and Inspection of Social Care (Wales) Act 2016 and the home’s Statement of Purpose.
• Level 3 in Children and Young People…