AI & Microsoft Training Specialist Job Stoke area,Stoke-on-Trent England UK,Education / Teaching

Location: Stoke-on-Trent

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing AI and automation apprenticeship pathways, including:

Level 3 AI Integration Digital Support Technician
Level 4 AI & Automation Practitioner

Within the role, you will work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact.

Responsibilities:

AI Programme & Apprenticeship Delivery
Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes
Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities
Support learners through their full journey, including onboarding, progression and preparation for end-point assessment
Maintain a strong focus on learner outcomes, achievement and progression

Curriculum & Content Development:

Design and develop engaging, industry-relevant learning content aligned to apprenticeship standards
Create blended learning materials (workshops, digital modules, video content and practical labs)
Integrate training on:
Microsoft 365 productivity tools
Microsoft Copilot (prompting, workplace use cases, productivity gains)
Copilot Studio (introductory automation and solution building)
Continuously improve content based on learner feedback, employer input and performance data

Training Delivery & Facilitation:

Deliver training across multiple formats including:
Classroom-based sessions
Virtual delivery (Microsoft Teams)
1:1 and small group coaching

Facilitate hands-on learning experiences that enable learners to:

Apply Microsoft tools effectively in their roles
Use Copilot to improve productivity
Build simple solutions using Copilot Studio
Adapt delivery style to meet the needs of different learner and employer audiences

AI Adoption & Workplace Application:

Support employers to embed AI tools into business processes
Deliver practical training on:
Prompt engineering fundamentals
Workflow optimisation using AI
Automation opportunities through Copilot Studio and related tools
Promote responsible AI use, including governance, data protection and ethical considerations

Learner Support & Progress Monitoring:

Track learner progress and provide timely support and feedback
Conduct regular reviews to ensure learners remain on track
Identify and address barriers to learning and achievement
Support safeguarding and wellbeing in line with organisational policies

Stakeholder & Employer Engagement:

Build strong working relationships with employer partners
Support training needs analysis to identify digital and AI capability gaps
Provide guidance to employers on skills development and AI adoption
Work collaboratively with business development and curriculum teams

Quality Assurance & Compliance:

Maintain accurate learner records in line with ESFA funding rules
Ensure delivery meets Ofsted quality standards
Participate in internal quality assurance processes and audits
Contribute to continuous improvement across apprenticeship provision

Professional Development &

Innovation:

Stay up to date with developments in Microsoft technologies, AI and automation
Continuously enhance your own knowledge and delivery capability
Contribute to the development of new AI and digital training programmes
Act as an advocate for innovation within the Apprenticeships team

Knowledge,

Skills & Experience:

Essential:
Level 5 qualification (or equivalent experience)
Experience delivering training within apprenticeships or workforce development
Strong knowledge of Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, Teams)
Understanding of Microsoft Copilot and its application in workplace productivity
Experience supporting learners to achieve structured learning outcomes
Strong communication, facilitation and coaching skills
Ability to manage workload independently and meet delivery targets
Strong stakeholder engagement and relationship-building skills
Adaptable, proactive and solution-focused approach

Desirable

Experience delivering AI or digital apprenticeship standards
Experience with Copilot Studio or Power Platform tools
Understanding of prompt engineering and AI…