Drainage Engineer

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Drainage Engineer (Stoke)
Apply locations Brackley time type Full time posted on Posted 30+ Days Ago job requisition

The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.

• · Liaise with commercial and domestic customers on site.
• · Customer service – engaging with customers in a professional manner.
• · Investigate and diagnose issues via site surveys.
• · Advise customers as to solutions and implementing accordingly, this may include:
  - Drain clearance
  - De-scaling and root cutting
  - Performing minor excavations and patch lining
  - Preventative maintenance
• · Use high-pressure water jetters, CCTV camera survey equipment and rods.
• · Identify potential concerns and making recommendations to customers for additional work.
• · Interpret and work with drainage drawings, operating independently in areas of expertise.
• · Drive Brand awareness through professional appearance, interactions and technical knowledge.
• · Share knowledge and best practice with colleagues.
• · Make recommendations to the Regional Development Managers to the success of the region.
• · Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.

Experience/skills/knowledge:

• · 2 year’s previous experience of working within the drainage sector.
• · Ideally 1 years’ experience/knowledge of plumbing principles
• · Drainage tanker experience (preferred)
• · Full clean UK driving license with flexibility to travel.
• · CSCS card holder (preferred)
• · Ability to use a mobile telephone (calls, photo’s, email and CRM Application etc.).
• · High-pressure water jetting (HPWJ) certification
• · Excellent verbal and written communication skills
• · A DBS check will be part of the on-boarding process
• To be able to work as part of an on-call rota providing a 24 hr service.

Characteristics
:

• · Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
• · Positive, can-do attitude and ability to problem solve
• · Organised, goal orientated and willing to learn
• · Able to work on your own and enjoy working outside.
• · Motivated
• Customer centric

Brand:

Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties.

Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company.

Neighborly’s Family of Home Service Brands: