Technical Specialist

Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Provide technical support alongside shift teams
• Provide robust corrective and preventative fault resolution
• Maintain, repair and support equipment detailed within the agreed Dematic scope of contract on the Customer's site
• Primarily ensure delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• Undertake scheduled repairs in accordance with the manufacturer's recommendations and industry standard practices
• Advanced diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• Accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on‑site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adherence to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day to day activities
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Be a path of escalation and control during breakdown situations
• Contributing to the team

• HNC in Electrical / Mechanical Engineering
• IOSH working safely (desirable)
• Advanced knowledge of electrical controls system experience including inverter drives, barcode scanning equipment, Profibus / Profinet / ASi-bus / ASi-Safe / Ethernet, etc.
• Advanced PLC knowledge required (Siemens preferred)
• PC, database, comm’s networks knowledge (preferred)
• Warehouse Control System / Warehouse Management System knowledge (preferred)
• Recognised Engineering Apprenticeship
• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• Advanced fault finding ability and aptitude
• Working at height experience and willingness
• Previous experience of working with various conveyor/automation systems
• Excellent level of PC literacy
• Understanding of pre-preventive maintenance (PPM) schedules
• Working knowledge of FEM and BS standards governing the automated warehouse industry
• Have a continuous improvement mentality