Subsidence Specialist

Location: Stoke-on-Trent

Subsidence SpecialistLocation: Field-based (Midlands, North of England & Scotland)Salary: £45,000 - £60,000 / Company car or allowance Type: Full-time, PermanentAbout the Role We are looking for an experienced and technically strong Subsidence Specialist to join a growing company after a recent increase in project demand. This is a key role responsible for managing a portfolio of subsidence claims from initial diagnosis through to repair and final completion.

You will act as the technical lead and referral point within the subsidence team, ensuring accurate decision-making, high-quality reporting, and excellent customer outcomes while balancing cost and time efficiencies. This is a field-based role covering the Midlands, North of England and Scotland, with travel and occasional overnight stays required.Key Responsibilities

• Act as the technical / repair referral expert for subsidence claims within your region
• Review surveyor and inspector reports to produce clear, accurate technical assessments and diagnoses (subsidence, heave, landslip or alternative causes)
• Instruct and interpret site investigations including:
• Drainage surveys (CCTV)
• Level monitoring
• Satellite monitoring
• Distortion surveys
• Produce concise technical reports and recommendations aligned with policy coverage
• Develop and manage repair specifications, including substructure and superstructure works
• Oversee claims from initial notification through to project completion
• Collaborate with contractors, surveyors, policyholders, and internal stakeholders
• Manage variation orders and ensure adherence to policy terms
• Ensure all outputs meet agreed service level agreements (SLAs)
• Contribute to continuous improvement of subsidence processes, systems, and training
• Support and mentor colleagues, leading by example in technical excellence and service delivery
• Maintain strong working relationships with clients, suppliers, and internal teams

About You You will be a confident decision-maker with strong technical expertise in subsidence and domestic construction.Essential:

• Recognised qualification in engineering or surveying
• Chartered status (e.g. MIStructE, MICE, RICS, MCIOB, MCABE or equivalent)
• Extensive experience in subsidence claims within the insurance sector
• Strong understanding of:
• Foundation movement (subsidence, heave, landslip)
• Domestic building repair techniques
• Excellent report-writing and analytical skills
• Strong communication and stakeholder management abilities
• Proven ability to manage workloads and prioritise effectively
• Full UK driving licence

Desirable:

• CII qualification (Cert CII or above)
• Previous experience in a senior or referral-level technical role

Key Skills & Competencies

• Customer-focused with excellent service delivery skills
• Strong negotiation and problem-solving capabilities
• Effective complaint handling and resolution skills
• High attention to detail and technical accuracy
• Ability to work independently and manage a varied caseload
• Proficiency in Microsoft Office and case management systems

What's on Offer

• Competitive salary package
• Company car
• Flexible, field-based working
• Career progression opportunities
• Ongoing professional development and training
• Supportive and collaborative working environment

Apply Now If you are a technically skilled subsidence professional looking to take the next step in your career, we would love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process.Xpert Recruitment Ltd is acting as an employment agency on behalf of our client.

By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.