Veterinary Receptionist

Overview

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Stoke Festival Park Vets4

Pets practice.

What Your Typical Day Will Look Like:
Our caring and supportive practice is led by dedicated partner Craig, who has over 20 years' experience within the industry, with the last 12 years dedicated to running this practice. Join our growing practice and become a valued member of our team, which consists of 2 Vets, 4 RVNs, 1 SVN and 2 Receptionists. We are looking for someone passionate about delivering outstanding client service and pet care.

You'll be the vital link between clients and our clinical team, ensuring every visit is smooth and welcoming. From greeting clients to managing bookings and payments, you'll provide expert support and ensure a great experience. Strong communication skills, relationship-building, and computer literacy are essential for this role.

This is a Part Time role working 30 hours per week across 3 days. This will be working both early and late shifts. Please note some weekend work will be required. We are open to considering Full Time hours for the right candidate.

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• Access to discounts and cashbacks
• In-house career development opportunities
• Pension
• Holiday allowance
• The starting salary for this role is £12.71 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

ST1 5NZ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!