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Customer Experience Architect

Job in Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for: Likewize
Full Time position Listed on 2026-10-31
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 55000 - 75000 GBP Yearly GBP 55000.00 75000.00 YEAR

Job Description & How to Apply Below

Likewize is seeking a Customer Excellence Manager to be the voice of the customer, leading improvements across our Device Protection and Pre‑Owned/Trade‑In journeys. This onsite Crewe role involves collaborating across Digital, Operations, Warehouse, Contact Centre, Commercial, Compliance, Marketing, and Global Product teams to drive measurable customer and colleague experience enhancements.

You will turn feedback and performance data into actionable improvements that simplify journeys, boost

This is an excellent position to take on the Customer Experience Architect role at Likewize.

Step into the Customer Experience Architect role at Likewize in Stoke-on-Trent, England, United Kingdom and grow with us.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

The position is based in Stoke-on-Trent, England, United Kingdom.

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