Credit Controller

Location: Stoke-on-Trent

Job Description:

Proactive Personnel are delighted to be recruiting on behalf of our client for an experienced Credit Controller to join their busy Finance Department.

* Location:

Stoke-on-Trent, Staffordshire (On-site)

* Hours:

Monday to Friday, 9:00am – 5:00pm (30-minute lunch break)

* Contract:

Temporary to Permanent

* Salary: £25,500 up to £28,500 Per Annum (DOE)

This is an excellent opportunity to join a successful and expanding business in a role where you'll be responsible for maintaining customer accounts, supporting cash flow and helping to ensure the smooth running of the finance function.

The successful candidate will be confident communicating with customers and colleagues alike, have a keen eye for detail and enjoy working in a fast-paced environment where no two days are the same.

The Role

As Credit Controller, you'll take responsibility for managing customer accounts from invoicing through to payment collection. You'll work closely with customers to resolve account queries, monitor outstanding balances and support the business in reducing financial risk while maintaining excellent customer relationships.

Key Responsibilities

* Take ownership of customer accounts, ensuring outstanding balances are collected promptly and within agreed payment terms.

* Build strong relationships with customers, resolving invoice and payment queries professionally and efficiently.

* Review customer credit limits and monitor account activity to help manage credit risk.

* Prepare and distribute monthly customer statements.

* Process customer payments, including cheque receipts, and accurately allocate payments within the accounting system.

* Produce daily sales invoices, ensuring accuracy and timely completion.

* Maintain credit control records and prepare reports to support effective management of customer accounts and overall credit exposure.

* Work closely with internal departments to investigate and resolve account queries.

* Liaise with the company's credit insurance provider as required, including during policy renewals.

* Process authorised credit notes and account amendments, ensuring customer records remain accurate.

* Support the recovery of overdue debt, including escalating accounts through legal channels where appropriate.

About You

We're looking for someone who is organised, proactive and enjoys building positive working relationships. You'll be comfortable managing your own workload and able to communicate confidently with customers at all levels.

To be considered, you should ideally have:

* Previous experience within a Credit Control or Accounts Receivable role.

* Experience using Sage 200 would be advantageous, although training can be provided.

* Excellent communication and interpersonal skills.

* Strong organisational skills with the ability to prioritise competing tasks.

* A high level of accuracy and attention to detail.

* Good IT skills, including Microsoft Office applications.

* A positive, customer-focused approach and a willingness to work collaboratively as part of a team.

What's in it for You?

* Temporary to permanent opportunity with long-term career prospects.

* Monday to Friday working hours – no weekends.

* Join a supportive and collaborative finance team.

* Competitive salary, dependent on experience.

* Opportunity to develop your skills within a successful and growing organisation.

If you're an experienced Credit Controller looking for your next opportunity, we'd love to hear from you. Apply today or contact Proactive Personnel for more information