Receptionist, Healthcare

An opportunity has arisen for an enthusiastic and motivated individual to join our reception team. We are a small, friendly and caring practice offering a full range of services to our patients.

Our team consists of 2 GP Partners, a Salaried GP,and practice nurses. They are supported by an experienced and dedicated team of managerial, administration, reception and dispensary staff. We are further supported by our PCN Staff which includes care co-ordinators, pharmacists and pharmacy technicians, social prescribers, mental health practitioners andhealth and wellbeing coaches

Our Receptionist will receive,direct and assist our patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. They will also provide general administrative assistance to the practice team and act as a focal point of communication between patients, doctors and other medical and clerical staff.

We are a semi-rural Dispensing GP Practice who hasbeen providing General Medical Services since the late 1960's to residents within the town of Cheadle, Stoke on Trent and its surrounding areas. The building is single storey and we are fortunate to have a large car park. Our patient list size currently stands at just over 4,800.

We are a high achiever of QOF and endeavour todeliver high quality of care to all our patients within a safe environment acknowledging the need to retain dignity, respect and confidentiality at alltimes.

We are also a GP Training Practice working in collaboration with Keele Medical School and have Registrars and Medical Students on placement with us throughout the year.

The duties and responsibilities to be undertaken may include any or all the items in the following list.

• Effectively greet patients and visitors to the surgery in an appropriate and professional manner at all times
• Book,cancel and rearrange appointments as requested by telephone, face-to-face oronline using the electronic appointment book, ensuring patients are directed tothe most appropriate healthcare professional
• Communicate effectively with patients, relatives and carers
• Processin person, by telephone and e-mail general enquiries ensuring accuracy ofdetail in all messages and ensuring these are actioned as necessary
• Action
  
  GP referrals ensuring correct processes are followed to avoid unnecessary delays for patients
• Actionall practice tasks and workflow comments daily in accordance with the practice policy
• Provide assistance and chaperoning to GPswhen required
• Explain practice procedures and arrangements for new patients
• Registration of patients residing within the practice boundary, ensuring appropriate documents are completed and information entered onto system is correct
• Provide results of tests and investigations as requested and advised by the GP
• Update patient details to ensure correct and accurate details are held, i.e. correct address and telephone number, and monitor any PDS differences
• Handleand redirect internal and external mail appropriately and accurately scan andattach clinical and administrative information/correspondence onto patients records as necessary
• Issue correct and appropriate specimen containers and forms and ensure the correct information is obtained and completed on return of the specimen

Expected Hours - 23.5/wk - Wednesday 08:00-18:30 / Thursday 08:00-13:30 and 13:00-18:30 (alternate weeks) / Friday 08:00-18:00

You will be required to work as per the specified rota and flexible working is essential to cover additional hours during annual leave and sickness

• Excellent communication skills (written and oral)
• Ability to work as a team member and autonomously

• GCSE (or equivalent) English and Maths at Grade C (4) or above

• Experience working with the general public/patients
• Experience of working in primary care
• Broad knowledge of general practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.