Team Leader, Healthcare

University Hospitals of North Midlands NHS Trust

Closing date: 26 February 2026

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

The post holder will be required to supervise and manage the outpatient Reception Team and the Band 3 Supervisor. The post holder will also support the Outpatient Directorate in achieving NHS national targets and any internal KPI performance indicators. The post holder will deal with queries from staff and promote the importance of accurate and up to date patient demographics and data quality in Careflow.

The post holder will promote professional standards in patient care. It is anticipated that the post holder will be available throughout the day and be the first line contact to deal with any staffing concerns, aiming for resolution in the first instance before escalating to the Operational Services Manager.

• Communicate work procedures within the team to ensure that the needs of the service have been met.
• Work with the Outpatients Reception Team to ensure that we achieve any internal key performance indicators.
• Complete Staff PDR's, training, sickness and competencies.
• Manage staff in accordance to Trust policies.
• Ensure there is a communication process in place to elevate all training developments to the outpatient teams.
• Supervise any trainees, ensuring that process and procedure are not compromised due to inadequate training.
• Identify any training that needs to take place due to patient standards not being adhered to or due to complaints.
• Be able to manage frequently changing operational requirements.
• Take responsibility for any patient issues ensuring that all staff do the same.
• Share examples of good practice and help set up new administration systems if required to improve patient experience.
• Implement policies and propose changes to practices, procedures in own work area.
• Support where there are any shortfall in staffing levels throughout the management team.
• Ensure that practice and documentation are consistent with the Patient Access Policy and Trust Policies & procedures.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford, we are proud to serve around three million people and we are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by staff, patients and carers, that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

• Management/Supervision of a large team
• Previous NHS experience
• Knowledge of NHS policies and procedures
• High computer literacy skills
• GCSE or equivalent Maths & English
• Understanding of confidentiality

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust