Complaints Coordinator in Cheadle

📍 Cheadle (Fully Onsite)

🕘 9:00am - 5:00pm

💷 £27,000 (up to £30,000 for exceptional experience)

📄 Permanent

We are working with a well-established, global healthcare organisation to recruit a Complaints Coordinator for their Cheadle site. This is a fantastic opportunity to join a purpose-driven business operating within the healthcare and homecare sector, supporting services that make a genuine difference to patients' lives across the UK.

The Role:

This is a highly administrative and process-driven coordination role. You will not be responding to complaints directly - instead, you'll take full ownership of the complaints workflow, ensuring cases are logged accurately, assigned to the correct teams, tracked effectively, and reported on appropriately. Working closely with compliance and clinical stakeholders, you'll act as the central point for complaints coordination, helping to ensure governance standards are met and processes run smoothly.

• Managing the day-to-day operation of the complaints system
• Allocating cases to the relevant internal teams for investigation
• Tracking progress through to resolution and ensuring accurate system updates
• Maintaining data integrity and compliance standards
• Managing a shared complaints inbox and ensuring timely distribution
• Supporting reporting, trend analysis, and process improvements
• Working closely with senior compliance and pharmacy stakeholders

We are looking for someone who has prior experience within a complaints-based role and understands the structure and governance surrounding complaint management.

You will ideally have:

• Experience coordinating or administrating complaints cases (rather than solely responding to them)
• Familiarity with complaints or case management systems
• Strong organisational skills and excellent attention to detail
• Confidence working with data and producing basic reports (Excel skills required)
• The ability to manage multiple workflows in a fast-paced environment
• A proactive and methodical approach

This is a standalone coordination role within a supportive wider team, so you must be comfortable taking ownership of processes while collaborating effectively with internal stakeholders.

• Competitive salary with scope for higher pay for exceptional experience
• Stable, permanent opportunity within a regulated healthcare environment
• Exposure to compliance, governance, and operational processes
• Supportive onboarding with full training (expected to be fully embedded within 3-6 months)

If you have complaints experience and enjoy structured, process-led coordination work, we'd love to hear from you.

Impact Recruitment are a Recruitment Agency working on behalf of our client.