Outpatients Supervisor

University Hospitals of North Midlands NHS Trust - Outpatients Supervisor

The closing date is 05 March 2026

The post holder will support the Team Leader in supervising and managing the Receptionists and/or other teams within Outpatients Directorate which involves managing staff in accordance to Trust policy and supporting the Directorate to achieve NHS national targets and internal key performance indicators.

• To act as the first point of contact to any staff based within the Reception and/or other teams within Outpatients Directorate.
• To devise staff rosters, ensuring there is enough cover to meet the demands of the service.
• To authorise and manage any annual leave requests.
• To manage staff in accordance to Trust policy.
• A good knowledge and understanding of appointments and clinic management/waiting list procedure.
• Ensure that data entry is accurate and appropriate.
• Ensure that Referral to Treatment (RTT) is adhered to at all times, highlighting any anomalies to line manager at the earliest opportunity.
• To supervise the Admin clerks with the speciality, ensuring Mandatory training, appraise and sickness are recorded and actioned.
• To assist in the investigation of complaints as appropriate.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

• 5 Grade C’s and above including maths and English
• Previous NHS experience
• Customer Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust