Patient Services Coordinator

Patient Services Coordinator Overview

We are seeking a highly organized and patient-focused Patient Services Coordinator to support the delivery of a high-quality, compliant service. In this role, you will coordinate prescription management, maintain patient stock levels for medical and ancillary products, and process orders for home delivery. Working under the supervision of the Responsible Pharmacist, you will play a key role in ensuring patients receive a seamless service in line with operational KPIs and service standards.

• Manage inbound and outbound calls and emails to process patient orders and resolve queries
• Activate new patients onto the service and coordinate deliveries in line with requirements
• Accurately enter prescriptions and instructions into the Patient Management System
• Process patient orders, including chargeable items, in line with prescriptions
• Manage collections and returns within required time frames
• Maintain accurate records, including tracking, filing, and archiving documentation
• Ensure patient confidentiality is upheld at all times
• Report system issues and elevate concerns where appropriate
• Support safe and accurate dispensing practices, including reporting any errors or near misses
• Record complaints accurately and forward clinical or safety-related queries to the Responsible Pharmacist

• Dispensing Assistant qualification (Level2 or equivalent) or willingness to complete training
• Strong experience in customer service or patient-facing roles
• Experience using CRM or patient management systems
• Previous healthcare or pharmacy experience is advantageous
• Excellent communication and interpersonal skills, including a professional telephone manner
• Strong attention to detail and ability to manage high volumes of work accurately
• Good organisational and prioritisation skills in a fast-paced environment
• Proficient in Microsoft Office and general IT systems
• Collaborative, process-driven, and comfortable working with data
• Awareness of healthcare products, services, or NHS structures is desirable

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work‑life balance
• Commitment to growing and developing an inclusive and diverse workforce

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us to discuss your request.