Billing Associate

Overview

Produce accurate and timely invoices for patients, consultants, insurers and NHS organisations in accordance with contractual agreements and organisational policies. Ensure invoices are processed correctly using agreed charging structures, tariffs and billing rules. Review, verify and amend billing information to maintain accuracy. Monitor billing activities to meet service level agreements and deadlines. Support accurate revenue recognition through compliant billing processes.

• Prepare and issue invoices for patients, consultants, insurers and NHS organisations.
• Apply charging structures, tariffs and billing rules consistently.
• Review and verify billing information before issuance.
• Process invoice amendments, adjustments and credit notes.
• Monitor billing activities to achieve SLOs and deadlines.
• Provide customer service support, handling queries professionally and effectively.
• Support process improvement and finance transformation initiatives.

• Experience working in finance, billing, accounts receivable, customer service or business services environments.
• Experience working with stakeholders at all levels of an organisation.
• Strong customer service skills.
• Good technology skills – experience with financial systems and Microsoft Office.
• Strong attention to detail and high accuracy.
• Ability to manage workload and prioritise competing demands.
• Good numerical, analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• GCSE (or equivalent) in Maths and English at Grade C/4 or above.
• Ability to work independently and as part of a team.
• Experience with in healthcare, private healthcare or NHS finance environments.
• Knowledge of healthcare billing processes and NHS contracts or private medical insurance billing.
• Experience using financial management or patient administration systems.
• Understanding of invoice production, exception reporting and query resolution.
• Knowledge of data protection, confidentiality and financial governance.
• Experience supporting process improvement or finance transformation initiatives.
• Working knowledge of Microsoft Excel, including basic reporting and data analysis.

• Full‑time role – 37.5 hours per week with a flexible shift pattern.
• 25 days holiday per year + bank holidays (increasing to 30 days with service).
• Private Pension Scheme.
• Private Healthcare Scheme covering treatment at our hospitals, including pre‑existing conditions.
• Friends & Family Hospital Discounts.
• Enhanced maternity, paternity and adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub with discounts, rewards and voluntary benefits.
• Resources, tools and services for wellbeing.
• Employee recognition programmes.
• Industry‑leading training and development opportunities.

Circle Business Services is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics, performing more complex surgery than any other private healthcare provider in the country.

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues.