Senior Health Care Support Worker; HART

Senior Health Care Support Worker (HART) #1160

This is an exciting opportunity for Senior Health Care Support Workers to join our HART Team and support our NEW virtual ward. The HART (Hospice Advice, Response and Team) is already a well-established and valued multidisciplinary service, delivering an advice line and rapid response service to support patients, families, and healthcare professionals. Working as part of a highly skilled multidisciplinary team, you will help deliver safe, timely and compassionate care at home, supporting telephone advice, rapid response activity and face-to-face assessments where required.

Guided by clinical nurse specialists, specialist paramedics and medical practitioners, you will provide hands-on care, undertake patient observations and assessments, support agreed care plans, and contribute to the smooth coordination of patient access and flow across the Virtual Ward and wider community services.

We are looking for someone who is experienced, compassionate and confident who can respond calmly and effectively in time-critical situations. You will be a strong communicator, able to work collaboratively with colleagues, patients, families and healthcare professionals. The successful candidate will be flexible, proactive and organised, with the ability to adapt to changing priorities, support coordinated care across services and maintain high standards of dignity, safety and comfort for patients with complex palliative and end-of-life care needs.

• Provide hands-on care and support to help patients in accordance with agreed care plans
• Provide telephone and face-to-face support to patients and families, including bereavement calls
• Observe, report and act if necessary for changes in patient condition
• Support referrals and audits to enable holistic patient care
• Maintain accurate, timely and confidential patient records
• Work collaboratively as part of a multidisciplinary community team
• Attend mandatory training and palliative care education

Dougie Mac provides compassionate care and support for adults, young adults, and children with life-limiting conditions across Stoke-on-Trent and North Staffordshire. As a values-driven organisation, we strive to deliver high-quality, person-led, and inclusive care across our inpatient, community, and supportive care services. Following our merger with Approach Dementia Support and expansion into children and young adult services, Dougie Mac now supports more people than ever before across all age groups and diagnoses.

Our team is made up of dedicated, skilled professionals who are committed to delivering responsive and meaningful care in line with our hospice values. We offer a collaborative working environment with access to professional development, reflective practice, and staff wellbeing support. Dougie Mac is proud to be a financially independent local charity, offering a competitive salary and benefits package including generous annual leave, contributory pension scheme, funded study opportunities, hospice-paid healthcare cash plan, and free on-site parking.