Mental Health Supported Living Receptionist & Duty Officer

Duty Officer (Receptionist) - Mental Health Supported Living Apax London, LND, GB

Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace.

It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit our  and

This is an exciting opportunity for an experienced Duty Officer/Receptionist to be responsible for delivering a person-centred, supportive service that will engage and empower our residents to develop domestic, social and life skills that will prepare and enable them to live independently. This is a full-time role, 37.5 hours/week between 8:30am - 5pm, Monday to Friday.

Level 2 or above in Health and Social Care.

Experience working within mental health services.

Experience working within a supportive mental health service.

Good knowledge of mental health diagnoses and dual diagnosis.

Excellent telephone manner and grasp of the English language.

Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.

Self-motivated and able to use own initiative to find solutions.

Ability to work under pressure to tight deadlines.

Ability to prioritise a varied workload.

Warm and friendly demeanour with a positive and open-minded attitude.

Thirst for knowledge, strive for excellence, and a humble posture of learning.

A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.

You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

Health cash plans, Employee Assistance Programme, wellness and discount perks.

Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.

up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.

Generous maternity and paternity leave, paid parental leave.

complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.

We value authenticity, originality, and personal integrity in all applications. Submissions must reflect your own experience, skills, and communication abilities. The use of artificial intelligence (AI) tools or automated systems to generate, substantially modify, or enhance application materials (including resumes, cover letters, written responses, or assessments) is not permitted unless explicitly stated otherwise.

Applications found to have been created or significantly assisted by AI may be disqualified from consideration at our sole discretion.

Full-time

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