Microsoft Technical Analyst - 2nd to 3rd Line - EUC

Microsoft Technical Services Analyst - EUC

Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)

£37,000 + On‑Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits

Are you a confident 2nd Line or EUC Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?

This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.

The Opportunity:

You'll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.

You'll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.

Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.

You'll work across a modern Microsoft-centric estate covering:

Core Expertise:

Azure Local & Distributed

Infrastructure:

Support server infrastructures unified under Azure Arc
Monitoring & maintaining hybrid-cloud environments
Ensuring consistent operations across stores, distribution sites & cloud platforms

Operational Infrastructure Support with EUC:

Active Directory, DNS, DHCP
AOVPN & RSA Remote Access
Citrix
Enterprise SQL
MoveIT Automation & FTP
Monitoring & backup systems
Support across cloud, data centre & retail locations
Manage & maintain physical and virtual server estates Useful Qualifications (Not Essential)

Microsoft MCP - Installing & Configuring Windows 10/11
MCSA or equivalent
ITIL Foundation
Degree in IT or related discipline

Why This Role?

Step into 3rd Line Engineering.
Join a respected national retailer with real career paths.
Work with cutting-edge Microsoft cloud & data centre technologies.
Hybrid flexibility with regular onsite collaboration.
Strong team culture with specialist technical peers

Ready to Level Up in 2026?

Call (phone number removed) today to secure your interview