2nd Line IT Support Engineer

2nd Line IT Support Engineer

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop your skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

• Ideally, a minimum of 2 years experience in a 2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems/technologies would be advantageous.

This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

• A dynamic and collaborative work environment
• Opportunities for professional development and training.

Stoke on Trent