IT Apprentice

Do you want to come to work knowing you can make a real difference? If this sounds like you, we are seeking a dedicated IT Apprentice. Working within a team of 5, you will play a vital role in supporting our two main Hospice sites and retail outlets across North Staffordshire to run smoothly and efficiently through effective technological support. The IT Apprentice will be enrolled with a local training provider to complete a qualification.

The apprenticeship is anticipated to last for 18 months, with one day a week for study. You will be the first point of contact for our staff in need of IT assistance. You will need utilise your problem-solving skills and technical knowledge to resolve issues quickly and efficiently. If you are enthusiastic and eager to contribute to the success of our organisation, we want to hear from you!

• Provide first-line technical support to staff at our Hospices and retail outlets.
• Respond to IT support requests via phone, email, and in-person, ensuring timely resolution.
• Troubleshoot hardware, software, and network issues to ensure minimal disruption to operations.
• Assist with the setup and maintenance of IT equipment and systems.
• Creation and updating of IT Helpdesk processes and procedures.
• Provide end user training on hardware and software applications.
• Maintain accurate records of support requests and resolutions in our ticketing system.
• Collaborate with team members to improve processes and enhance service delivery.

• Willingness to learn and develop new customer care and IT skills.
• Develop communication skills with the ability to convey technical information clearly.
• An enthusiastic and proactive approach to problem-solving.
• Basic knowledge of IT systems, hardware, and software applications.
• Ability to work collaboratively in a busy team environment.
• A passion for providing excellent customer service.
• The role will require a DBS check which would be processed and paid for by the Hospice.
• Full driving licence and access to own vehicle is desirable.

At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you'll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.

• ?? 35 days of annual leave, rising with length of service ?? Options to buy and sell annual leave ?? Hospice-paid Healthcare Cash Plan ?? Competitive Pension Scheme ? DBS paid for by the hospice ?? Learning & Development opportunities
• ?? Free on-site parking

Join us and be part of a local charity that puts people at the heart of everything we do.

Contract:

18-month fixed term subject to course completion Salary:
Salary is dependent on applicants age and government rates

Hours:

37.5 hours a week (office based) ¦ 9am - 5pm ¦ 5 days over 6 days