Architecture Practice Operations Lead

Company Description

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Please be aware this role can be hybrid office based or remote subject to location.
The Architecture Practice Operations Lead delivers the day to day operational activities that support the effectiveness of the Architecture and Design practice. Reporting to the Architecture Practice Manager, you will join a diverse architecture team comprising enterprise, security, and technical solution architecture specialists. The role provides essential people leadership, operational coordination and reporting within the Architecture & Design team and effective collaboration and interaction with the wider business.

The role is people and process focused, suited to someone who enjoys improving ways of working, and supporting teams to perform at their best.

• Provide line management to architecture team members, including regular one-to-one check-ins.
• Manage timesheets, annual leave, absence reporting, and routine people‑management tasks.
• Support the performance review lifecycle (objective setting, mid‑year, and year‑end reviews).
• Identify early wellbeing, behavioural, or performance concerns and elevate appropriately.
• Foster a supportive, inclusive, high‑trust team culture.
• Champion practice behaviours, role‑model professionalism, accountability, and continuous improvement.

• Maintain the practice’s workload tracker with accurate, up‑to‑date information.
• Record and validate new work requests, assign resources and perform prioritisation.
• Track progress, ownership, dependencies, and priorities across all work streams.
• Highlight delays, risks, or blockers promptly to relevant leads.
• Support coordination with Engineering, Delivery, Security, and Product teams.
• Prepare summaries and insights for monthly practice workload and capacity review sessions.

• Produce clear, structured reports and dashboards using Excel and Power BI.
• Track practice KPIs including throughput, work quality, lifecycle efficiency, and L&D engagement.
• Analyse trends to support planning, prioritisation, resourcing, and operational decision‑making.
• Provide insight on work patterns, delays, demand, and capacity utilisation.
• Maintain data quality standards across operational reporting.

• Maintain and continuously improve operational guides, work‑instructions, templates, and onboarding materials.
• Support consistent ways of working across the practice.
• Identify opportunities to simplify workflows, reduce friction, and improve operational efficiency.
• Work with other teams to align operational improvements, tooling, and governance frameworks.

• Promote participation in learning sessions, workshops, knowledge‑shares, and communities of practice.
• Track L&D activity, maintain training records, and provide insight on development engagement.
• Support practice events, retrospectives, planning sessions, and initiatives that strengthen team culture.
• Maintain shared knowledge resources, documentation libraries, and repeatable assets.
• Encourage collaboration and ensure visibility of best practices and reusable artefacts.

• Involved:
  Helps maintain open communication and accurate information flow across teams.
• Inspiring:
  Supports a well organised practice environment that enables confidence and clarity.
• Innovative:
  Looks for practical ways to enhance operational tools and processes.
• Improve:
  Contributes to steady and meaningful improvements that benefit the practice and wider organisation.

• Proven experience in people leadership, including 1:1s, coaching, performance management, and wellbeing support.
• Strong stakeholder management and relationship‑building skills across technical and non‑technical groups.
• Experience coordinating or supporting project, operational, or delivery functions, including tracking actions and escalation paths.
• Solid understanding of technology‑enabled environments and…