Network & Systems Engineer

Go back Midlands Partnership NHS Foundation Trust

The closing date is 27 February 2026

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The main purpose of this post is to provide 3rd line technical support to all aspects of hardware infrastructure, software applications and related technologies. This will require a strong understanding of partner business requirements and the potential clinical impact of any IT projects or issues. This support will be provided across multiple communication channels, and take the form of remote and on‑site technical support.

Provide 3rd line support for clinical and non‑clinical users across partner and customer organisations.

Provide an escalation point and technical supervision to more junior technical teams.

Maintain and build constructive relationships with a broad range of internal and external stakeholders.

Participate in relevant internal and external working groups/projects, services, and initiatives to provide information and analytical advice and expertise.

Interpret and explain information and issues, explaining highly complex issues to a wide range of internal and external stakeholders.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like‑minded people.

Responsibilities

• Play an active role in the planning, deployment and maintenance of technical systems.
• Liaise with suppliers in accordance with service contacts and service level agreements so as to minimise disruption to customer systems.
• Liaise with customers and their representatives in line with service level agreements.
• Complete business as usual activities for internally managed, hosted systems and customer systems as required.
• Resolve incidents, problems and service requests logged via the service management tool, in line with agreed service level agreements. Working closely with 1st and 2nd line colleagues.
• Provide technical supervision to more junior technical staff.
• Maintain and repair highly complex hardware and software applications/information systems to meet the needs of customers and the business.
• Regularly undertake formal tests of repaired, installed and/or adapted equipment and software.
• To implement policies created by more senior staff for own area of expertise.
• To recommend changes to policy and working practices to improve quality and meet national/organisational change.
• To be aware of, adhere to and implement team plans and policies.
• Accurately audit, document and maintain records of additions, modifications or removals of components of the ICT Infrastructure.
• Propose policy and service changes which impact beyond own area of activity. Such as providing advice and guidance to users and other IT professionals on IT policy and procedures.
• Cascade training and learning from specialist IT courses to colleagues within the Team.
• Undertake pro‑active monitoring of alerts and related resolution activities.
• Support SSHIS…