1st Line IT Support Engineer

About the Role

Don-Bur Group are looking for a motivated 1st Line IT Support Engineer to join our internal IT team.

This is a hands‑on role providing front‑line IT support to staff across multiple sites, resolving technical issues, supporting business systems, and helping to keep IT services running smoothly.

• Provide 1st line IT support via phone, email and service desk
• Diagnose and resolve hardware and software issues
• Install and configure PCs, laptops and IT equipment
• Support Microsoft 365, Windows and Active Directory environments
• Troubleshoot network, Wi‑Fi and printing issues
• Log, manage and update support tickets
• Work alongside the development team to test and support in‑house software solutions

• Previous experience in a 1st Line IT Support role
• Strong customer service and communication skills
• Experience with Windows 11 and Microsoft 365
• Basic networking knowledge (DNS, DHCP, IP addressing)
• Active Directory user and device management
• Ability to troubleshoot issues with PCs, laptops and peripherals
• A proactive, organised and professional approach

• Competitive salary based on experience
• Ongoing training and professional development
• Exposure to a wide range of technologies
• Opportunities to progress towards 2nd Line support
• Friendly and supportive internal IT environment

Location
:
Mossfield Road, Stoke‑on‑Trent, ST3 5BW

Salary
: £27,000 - £30,000 per annum (dependent on experience)

Hours
:
Mon-Thu 08:30-16:45 | Fri 08:30 - 15:30