Developer; IT Helpdesk

Position

Support Developer (IT Helpdesk), based at our offices in Keele, to support the IT operations of our bespoke logistics systems across multinational customer sites.

• Deliver effective first- and second‑line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally.
• Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance.
• Interact with customers directly, and via in‑house call management software, providing clear, confident and customer‑focused communication at all times.
• Diagnose and remediate live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure.
• Support and contribute to system enhancements and optimisations, ensuring continuous improvement.

• Relevant degree in Computer Science or Information Technology.
• Good all‑round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security, etc.).
• Excellent database skills (SQL); experience with Oracle is preferred.
• Robust diagnosis and analytical skills.
• Programming ability and experience is beneficial.
• Flexibility and adaptability.
• Ability to work successfully as part of a team in an employee-friendly shift model, including nights and weekends; occasional domestic and international travel may be required.

• Performance‑related remuneration system, pension plan, and social benefits.
• Flat hierarchies, personal culture, trust and respect.
• Training, further education, and talent factory.
• Security as a family business and future‑proof industry.
• Multifaceted tasks in high‑tech and innovative ideas.

The company operates an equal opportunities policy and welcomes applications from everyone regardless of nationality or immigration status. However, it will be a condition of any offer of employment that prior to commencing employment you are able to present evidence of your eligibility to work in the UK as of the commencement date.