Field Service Technician

A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first‑class customer service in the field. Please read the information regarding this opportunity thoroughly before making an application.

Working as part of a mobile service team, you’ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.

Midlands Region | £27,500 plus company vehicle and benefits including 25 days holiday, bereavement, enhanced pension scheme, life assurance, and more. This position is appropriate for those based in Stoke‑on‑Trent and surrounding areas such as Stafford, Crewe and Uttoxeter.

• Carrying out installation, servicing and repair of hardware devices
• Diagnosing faults and resolving technical issues within agreed service levels
• Supporting customers with operational queries and preventative maintenance advice
• Managing parts stock and maintaining accurate service records
• Liaising closely with the service desk to update call progress and completion details
• Delivering end‑user guidance and support
• Escalating complex faults when required

• Previous experience supporting technical hardware products
• Strong fault‑finding and troubleshooting skills
• Good understanding of connecting equipment within customer IT environments
• Comfortable working independently in a field‑based environment
• IT literate, including Microsoft Office
• Full UK driving licence and flexibility to travel across the Midlands

Monday to Friday role with occasional overtime available. Field‑based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs. Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply. Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/or printers.

If you are looking for a long‑term opportunity with training, stability and genuine progression potential with a leading brand, apply today.