Command Centre Lead​/Technical Operations Lead

Location: Cheadle

Command Centre Lead (Technical Operations Lead / Service Operations Lead) Preston (onsite 5 days/week) £100,000  10% bonus We're looking for a S enior Command Centre Lead (also aligned to roles such as Technical Operations Lead, Service Operations Lead, or Senior Incident Lead ) to take ownership of a critical live environment. This is a high-impact position where you'll act as the technical authority during major incidents , ensuring service stability, rapid resolution, and strong operational control across a complex, multi-supplier landscape.

What you'll do Lead the Command Centre (similar to a NOC/SOC or Service Operations function ) and oversee day-to-day operations Take command of Major Incidents (Sev 1/2) and critical business events Coordinate multiple suppliers in a SIAM / multi-vendor environment Maintain real-time visibility across infrastructure, applications, networks & security Drive incident resolution, root cause analysis, and continuous improvement Act as the central escalation point and provide clear updates to senior stakeholders What you'll bring Experience in roles such as Command Centre Lead, Technical Operations Manager, Service Operations Lead, or Major Incident Lead Strong background in NOC, SOC, or large-scale 24/7 operations environments Broad technical understanding across multiple IT towers Proven ability to lead under pressure in live environments Experience coordinating across multiple service providers Strong stakeholder management and communication skills Familiarity with Service Now and enterprise monitoring tools Requirements Sole UK national SC cleared or eligible A great opportunity for a calm, credible and decisive operations leader who can run a live environment, align suppliers, and confidently represent the business onsite.

RSG Plc is acting as an Employment Agency in relation to this vacancy.