Information Technology Field Engineer

Working Hours & Location

• 37.50 hours per week including some overnight stays and out-of-hours store visits.
• Field-based role with extensive travel. Ideally based near Stoke on Trent covering Northern Wales, Liverpool, Stoke on Trent and surrounding areas.

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Opportunities and support for training and development, including access to online learning portals

• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Low-cost voluntary insured health cash plans and cancer cover

As an IT Field Engineer, you will be responsible for the installation, configuration and maintenance of in-store IT systems across various company locations. You will play a key role in maintaining, deploying, and troubleshooting IT and CCTV equipment in retail environments, ensuring that stores operate efficiently and with minimal downtime. You’ll be expected to work independently, adapt quickly to new technologies, and communicate effectively with store teams and central IT support.

• Hardware Maintenance & Asset Management: Performing in-store hardware maintenance, including asset tagging, cleaning, and labelling network components.
• Installation & Configuration: Installing and configuring IT and CCTV equipment to a set standard.
• Hardware Deployment & Lifecycle Management: Swapping, retrieving, and redeploying hardware as required.
• Network Support & Troubleshooting: Supporting network connectivity and troubleshooting issues with the help of the central IT team.
• Project Support & Implementation: Supporting new store installations and refurbishments as required.
• Data Protection & Compliance: Maintaining high standards of confidentiality and ensuring compliance with GDPR.
• Continuous Improvement: Contributing to improvements in systems and internal processes.
• Health & Safety Compliance: Ensuring all work is carried out safely and in accordance with company health and safety procedures.
• Full, clean UK driving licence (travel to various sites is required)
• Previous experience in a similar field-based IT role
• Experience with hardware installation and basic networking (e.g. cabling, routers, connectivity)
• Comfortable working independently, including managing and prioritising your own workload
• Equally comfortable working as part of a team where appropriate, for example on larger installation projects
• Strong communication skills and a customer-focused attitude
• Ability to follow technical instructions and troubleshoot issues effectively
• Able to manage multiple projects and work effectively in a fast-moving, deadline-driven environment.