ITSM Analyst: Lead & Major Incident Excellence
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-07-21
Listing for:
BPM Tech
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Business Analyst, IT Support, Systems Analyst, IT Specialist
Job Description & How to Apply Below
Location: Stoke-on-Trent
BPM Tech in the United Kingdom is seeking an IT Service Management Analyst to drive excellence across Major Incident, Change, Problem Management, Service Transition and CAB. The hybrid role combines hands-on ITSM delivery with governance, reporting, and continuous improvement.
You will own Change Management and CAB discussions, support Major Incident responses, and contribute to service reporting and data-driven decision making using Jira Service Management as a key tool.
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